I'm getting the same message on my new MU6 40' telly. I've phoned Samsung Support 3 times now and am advised 'their engineers are working on the problem'. It's now been 5 days since my first call to Support.I'm getting no sympathy from them, nor any solution. It's pretty pathetic actually. They also commented that I should not reset the TV as it might not turn on again!!!!!!! Out of interest, on the first time I spoke to them, it was pretty clear this was something they were already aware of. Accepting this call was on a Saturday, I was a but stunned when they said 'no engineers working on it until Monday'.

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An international company with no support to solve what looks to be a common issue????? If anyone from Samsung is reading this, please can you do something constructive and get things sorted? I've paid £469 for what is currently an expensive paperweight. (I have no aerial in the room the TV is on and am relying on the smart TV functionality.) I spoke to the retailer (Richer Sounds) where I got it from. They had the Samsung rep in the store at the time.

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He suggested I update software (it's a brand new telly!!! Why should I do that?? Actually, I did and - surprise - no software update required. He also suggested I upgrade firmware but I have no idea how to do that.